Refund policy

ATV Services Scotland Ltd - Returns & Refund Policy

At ATV Services Scotland Ltd, we are committed to customer satisfaction while ensuring a fair and efficient returns process. Please review our policy before making a purchase.

1. Check Before Purchase

• Please ensure you select the correct parts before completing your order.
• If you are unsure, contact us for guidance to avoid incorrect orders.

2. Non-Returnable Items

• Returns are not accepted for:
  • Parts priced under £30 + VAT.
  • Electrical items, unless faulty.
  • Custom or special-order items, unless defective.

3. Returns & Conditions

• Items must be unused, in original packaging, and returned within 14 days of receipt.
• Pre-approval is required before returning any item. Contact us at parts@atvservices.com before sending items back.
• Incorrect orders may be returned but will incur a handling fee of 20% of item returned value, deducted from the refund.
• Shipping costs are non-refundable, except for defective or incorrect items.

4. Refunds

• Once received, returned items will be inspected before a refund is processed.
• Approved refunds will be credited to the original payment method within 14 business days.

5. Exchanges & Warranty Claims

• Exchanges are only available for defective or damaged items.
• Products covered by a manufacturer’s warranty can be returned or replaced under the warranty terms. Contact us for assistance.

6. How to Return an Item

• Contact us at 0808 294 0650 with your order details before returning an item.
• Securely package the item to prevent damage in transit. We recommend using a tracked shipping method.

7. Contact Us

For any questions regarding returns or refunds, please get in touch:
📞 Phone: 0808 294 0650
📧 Email: info@atvservices.com

Thank you for choosing ATV Services Scotland Ltd. We appreciate your business and aim to provide quality products and service.